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Netneutrals - Dispute Resolution
Netneutrals - an eBay Partner
Netneutrals - Dispute Resolution
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Netneutrals Online Dispute Resolution - Free Negotiation

Click Free
Negotiation

Free negotiation is a process in which you attempt to resolve any transaction issues with buying or selling an item. If no agreement is reached, on many eBay Motors items you may invite a Neutral to assist though the Independent Feedback Review process described below.

Click to start
a new IFR

Independent Feedback Review (IFR) is a process that uses a third party Neutral to determine whether the feedback should be removed. The Neutral's decision is final and, once posted, will not be changed. There is a nominal fee charged for this process and it is only available for eBay Motors items in a specific category. Feedback will be removed if the neutral determines a party's argument clearly and convincingly meets at least one of the 4 criteria for feedback removal.

This is a one-time fee for this dispute. PLEASE ONLY PAY ONCE.

Criteria considered for Feedback removal:
  1. Did the member leaving the feedback not demonstrate a good faith effort to complete the transaction?
  2. Was the feedback not submitted in a reasonable timeframe?
  3. Is there evidence that suggests the transaction-related information contained in the feedback comment is factually inaccurate?
  4. Did the member leaving the feedback make an attempt to extract excessive value from the other party?
Netneutrals Online Dispute Resolution - Free Negotiation

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